Satisfaction Survey - Video/Audio Survey

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Please use a rating system of 1-5, or N/A if not applicable.
1 means you strongly disagree with the statement.
5 means you strongly agree with the statement.

We strive to exceed your expections, even before the project begins. Based on your pre-construction experience, please rate the following:

1.	We were satisfied with the timeliness of an on-site visit and/or receipt of a proposal.
	1 2 3 4 5 N/A

2.	We were satisfied with the quality and completeness of the scope letter or proposal.
	1 2 3 4 5 N/A

3.	The service team was able to accommodate our scheduling needs.
	1 2 3 4 5 N/A

After we’ve earned your business, we pride ourselves on superior workmanship and exceptional customer service. Please rate the following based on your experience with us during the construction stage of your project:

4.	The electrician(s) or technician(s) were attentive, understood the project, and were very professional.
	1 2 3 4 5 N/A

5.	The service team was responsive, answered questions in a timely manner, and had great attention to detail.
	1 2 3 4 5 N/A

6.	The overall performance of this project met or exceeded our expectations.
	1 2 3 4 5 N/A

Once your project is complete, it is our hope to work with you again. Please let us know how we did and what we could have done better.

7.	We are very likely to call on Collins again for future projects.
	1 2 3 4 5 N/A

8.	We would strongly recommend Collins to others.
	1 2 3 4 5 N/A

9.	If a friend or associate asked you about working with us, what would you say?

10.	What recommendations would you suggest in order to help us improve?

11.	Please, enter your email address: (Optional)